It’s always nice when an expert is just a phone call away. There are, however, some quick and easy solutions you can try on your own. Below is a list of common issues, causes and remedies for HVAC systems. For anything that falls outside this list, contact us.
No Cooling
| Potential cause | First course of action | Suggested solution |
| You may have a tripped circuit breaker in your home | Check your home circuit breaker box | Reset circuit breaker |
| Your thermostat may be off or set incorrectly | Check to make sure your thermostat is on and set to cool | Reset thermostat to your desired temperature |
| Your indoor unit is running, but the outdoor unit is not | Air coming through your vent will be warm. Check temperature setting | Contact your local dealer. In the meantime, try turning off your thermostat for 1–3 hours to see if it will reset |
No Heating
| Potential cause | First course of action | Suggested solution |
| Your gas could be turned off | Check gas valve at gas company meter, check shutoff valve at furnace, check for other shutoff valves | Contact gas company to have gas valve turned on or contact your local dealer |
| Your system could be turned off or your unit unplugged | Check your thermostat and system itself to assure that they are plugged in | Refer to your use and care manual or contact your local dealer |
| Your thermostat may be off or set incorrectly | Check to make sure your thermostat is on and set to heat | Reset thermostat to your desired temperature |
| You may have a tripped circuit breaker in your home | Check your home circuit breaker box | Reset circuit breaker box |
No Airflow
| Potential cause | First course of action | Suggested solution |
| This may be the direct result of dirty filters | Check the filters in each of your system components | Clean or replace filters as recommended in your use and care manual. If problem persists, please contact your local dealer |
| Your system may have frozen up as the result of a dirty coil | Check for signs of water below unit and cold exterior surface of indoor coil enclosure | Contact your local dealer. In the meantime, try turning your thermostat off for 1–3 hours to see if it will unfreeze |
Unusually High Utility Bills
| Potential cause | First course of action | Suggested solution |
|
If your system is reaching its set point, is it working correctly?
Are your local temperatures constantly in the extreme? |
Check the following:
Is your system cycling constantly? |
If your system is not reaching its set point, please contact your local dealer |
Equipment Runs All the Time
| Potential cause | First course of action | Suggested solution |
| Your system could be trying to reach a set point that is too extreme. | Check the set point on your thermostat. Is it very low (summer) or very high (winter)? | Reset your thermostat. If that doesn’t work, please contact your local dealer |
Drain Pan is Overflowing
| Potential cause | First course of action | Suggested solution |
| The overflow switch is probably not working | Turn your system off | Contact your local dealer |